At Pavilon88, your privacy is not a compliance checkbox — it is a genuine operating principle. This Privacy Policy explains in plain language exactly what personal data we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own information. Please read this document carefully before using our platform.
These cards summarise our core privacy commitments. They supplement — but do not replace — the full policy sections below.
Pavilon88 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your information is yours. We use it only to operate your account, process transactions, and improve our services.
All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption — the same standard used by leading Malaysian banks like Maybank and CIMB. Your payment details and personal information are never transmitted in plain text.
We collect only the data that is strictly necessary to provide our services, comply with legal obligations, and maintain account security. We do not collect data speculatively or beyond what is reasonably required to operate the Pavilon88 platform.
You have the right to access, correct, and request deletion of your personal data at any time. Pavilon88 processes verified data requests promptly and without bureaucratic resistance. Your autonomy over your own information is fundamental to how we operate.
We use cookies and similar technologies only for functional operation, session management, and aggregate analytics. We do not use behavioural advertising trackers from third-party ad networks. Functional cookies are required for the platform to operate correctly.
Every instance of data processing at Pavilon88 has a clearly identified lawful basis — whether that is contractual necessity, legal compliance, or your explicit consent. We do not process personal data without a legitimate and documented reason.
This Privacy Policy ("Policy") is published by Pavilon88, accessible at https://pavilon88.cam (hereinafter "Pavilon88", "we", "us", or "our"). It applies to all users of the Pavilon88 platform, including visitors who have not registered an account and registered Players who actively use our online casino and sports betting services.
Pavilon88 is committed to processing all personal data in a manner that is lawful, transparent, fair, and secure. This Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal information in connection with your use of our Platform and related services.
By accessing the Pavilon88 website, creating an account, making a deposit, or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to our collection and use of your personal data as described herein. If you do not agree, please cease using the Platform immediately.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
Pavilon88 collects Personal Data through several channels depending on how you interact with the Platform. The categories of data collected are as follows:
Every instance of Personal Data Processing at Pavilon88 is grounded in one or more of the following lawful bases:
| Lawful Basis | Description & Application |
|---|---|
| Contractual Necessity | Processing required to fulfil the contract between Pavilon88 and the Player — including account creation, transaction processing, and service delivery. |
| Legal Obligation | Processing required to comply with applicable law — including KYC identity verification, AML (Anti-Money Laundering) record-keeping, and mandatory reporting obligations. |
| Legitimate Interests | Processing conducted for Pavilon88's legitimate business interests, where those interests are not overridden by the Player's rights — including fraud detection, platform security, and service improvement analytics. |
| Consent | Processing based on the Player's freely given, specific, informed, and unambiguous consent — such as marketing communications (where opted into). Consent may be withdrawn at any time without affecting lawfulness of prior processing. |
Pavilon88 uses the Personal Data we collect for the following specific purposes:
Pavilon88 does not sell, rent, or commercially share your personal data with third parties. Data is shared only in the following limited and specific circumstances:
We engage carefully selected third-party service providers who process Personal Data on our behalf under written data processing agreements. These providers are permitted to process your data only for the purposes we specify and under equivalent privacy and security standards. Categories of such providers include:
Pavilon88 may disclose Personal Data to governmental, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or regulatory directive. We will notify affected users of such disclosures to the extent permitted by law.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of Pavilon88's assets, Personal Data held by Pavilon88 may be transferred to the successor entity. Users will be notified of any such transfer and afforded reasonable opportunity to exercise their data rights.
Pavilon88 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention principles apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal & regulatory obligation |
| KYC documentation | 5 years from last transaction or account closure | AML compliance requirement |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Support communications | 3 years from date of communication | Dispute resolution & quality assurance |
| Analytics & usage data | 24 months (anonymised after 12 months) | Legitimate interest — platform improvement |
| Marketing consent records | Until consent withdrawn + 12 months | Consent record-keeping |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.
Pavilon88 implements a multi-layered security framework designed to protect your Personal Data against unauthorised access, accidental loss, disclosure, or destruction. Our security measures include:
Pavilon88 uses cookies and similar technologies (such as local storage and session tokens) to enable the Platform to function correctly, remember your preferences, and gather aggregate analytics. We do not use third-party advertising or retargeting cookies.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the Platform to function. Includes session tokens, CSRF protection, and load-balancing cookies. Cannot be turned off without breaking core functionality. | No — required for operation |
| Session & Authentication | Maintain your logged-in state across page navigation. Expire automatically when you close your browser or after a defined idle timeout. | No — required for login |
| Preference / Functional | Remember your language preference, display settings, and game lobby filters across sessions. | Yes — optional |
| Analytics | Collect aggregated, anonymised data on page views, session lengths, and feature usage to help us improve the Platform. No individual player profiles are built from this data. | Yes — optional |
You may configure your browser settings to block or delete cookies at any time. Note that disabling strictly necessary or session cookies will prevent you from logging in and using the Platform's core features.
Certain features of the Pavilon88 Platform involve third-party service integrations. While we carefully vet these providers and enter into data processing agreements with them, Pavilon88 does not control the privacy practices of third-party entities. Relevant third-party contexts include:
We encourage you to review the privacy policies of any third-party services you interact with, particularly your chosen Malaysian e-wallet or banking provider.
Pavilon88 is strictly prohibited for persons under the age of 21 years. We do not knowingly collect, store, or process Personal Data from individuals under 21. All registered users are required to confirm their age at the time of registration, and this representation is verified through our KYC process.
If Pavilon88 becomes aware or has reasonable grounds to believe that Personal Data has been collected from a person under the age of 21, we will promptly take steps to delete that data, suspend the associated account, and, where appropriate, refer the matter to relevant authorities.
If you are a parent or guardian and believe that a minor has accessed or registered on the Pavilon88 Platform, please contact us immediately at [email protected] (plain text — not a clickable link). We will investigate and act promptly.
As a user of Pavilon88, you hold the following rights with respect to your Personal Data. To exercise any of these rights, please contact our support team as described in Section 15.
You may request a copy of the Personal Data we hold about you, together with information about how it is being used and with whom it has been shared.
If any Personal Data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated promptly.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that we restrict the Processing of your Personal Data in certain circumstances, such as while a disputed data accuracy claim is being resolved.
Where Processing is based on your consent or a contract, you may request a copy of your Personal Data in a structured, commonly used, machine-readable format.
You may object to Processing carried out on the basis of legitimate interests, including profiling, unless Pavilon88 can demonstrate compelling legitimate grounds that override your interests.
Where Processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of Processing based on consent before its withdrawal. To withdraw consent for marketing, contact our support team or update your preferences in Account Settings.
All rights requests will be acknowledged within 5 business days and fulfilled within 30 calendar days. In complex cases, this period may be extended by a further 30 days with prior notification. Pavilon88 does not charge a fee for exercising these rights unless requests are manifestly unfounded or excessive.
Pavilon88 primarily stores and processes data within secure data centres serving the Asia-Pacific region. However, some of our third-party service providers — particularly cloud infrastructure, analytics, and fraud detection partners — may process data in jurisdictions outside Malaysia.
Where Personal Data is transferred to jurisdictions that may not provide the same level of data protection as Malaysia, Pavilon88 ensures that appropriate safeguards are in place, including contractual data protection clauses with the receiving entities. We require all cross-border data recipients to maintain security and processing standards that are equivalent to or exceed our own.
By using the Pavilon88 Platform, you acknowledge and consent to such transfers as described in this section, where they are necessary for the delivery of our services.
Pavilon88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The "Last Updated" date displayed at the top of this page will be revised with each substantive update.
Where changes are material — meaning they significantly alter how we process your Personal Data or your rights with respect to that data — we will provide advance notice by displaying a prominent notice on the Platform and, where appropriate, sending an email notification to your registered email address.
Your continued use of the Pavilon88 Platform following the publication of an amended Privacy Policy constitutes your acknowledgement of the updated terms. If you disagree with any revision, please cease using the Platform and contact us to request Account closure.
For any questions, concerns, or requests relating to this Privacy Policy or your Personal Data, please contact the Pavilon88 data team through the following channels:
Pavilon88 was built on a foundation of transparency and respect for our players — and that extends to every byte of your data. Explore the platform knowing your information is handled with the care it deserves. For players aged 21 and above only.
🔞 Strictly for adults aged 21 and above. Please gamble responsibly.