Terms & Conditions —Pavilon88

Welcome to Pavilon88, accessible at https://pavilon88.cam (hereinafter referred to as "the Platform", "we", "us", or "our"). Pavilon88 is an online casino and sports betting platform operated for and directed at adult users in Malaysia and other jurisdictions where access to such services is legally permissible.

These Terms and Conditions ("Terms") constitute a legally binding agreement between you (the "User", "Player", or "you") and Pavilon88. By accessing, registering on, or using any part of the Platform — including browsing the website, making a deposit, placing a bet, or claiming a bonus — you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any provision of these Terms, you must immediately cease using the Platform. Continued use of Pavilon88 following any update to these Terms constitutes your acceptance of the revised version.

For the purposes of these Terms, the following definitions apply:

• "Platform" refers to the Pavilon88 website located at https://pavilon88.cam, including all sub-pages, services, games, sportsbook features, and associated mobile interfaces.
• "Account" refers to a registered user profile created by an eligible individual on the Platform, associated with a unique username and password.
• "Player" or "User" refers to any individual who has registered an Account and uses the Platform's services.
• "Bonus" refers to any promotional credit, free spin allocation, cashback amount, or other incentive granted by Pavilon88 to a Player under specific promotional terms.
• "Wagering Requirement" refers to the minimum total amount a Player must wager using bonus funds before those funds, or winings derived from them, become eligible for withdrawal.
• "Real Money Balance" refers to deposited funds held in a Player's Account that are not subject to bonus restrictions.
• "KYC" (Know Your Customer) refers to the identity and document verification process required by Pavilon88 prior to a Player's first withdrawal.
• "MYR" or "RM" refers to Malaysian Ringgit, the currency in which all transactions on the Platform are conducted.
• "Prohibited Activities" refers to the range of conduct explicitly forbidden under Section 9 of these Terms.

To register and maintain an Account on Pavilon88, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:

• You must be at least 21 years of age. Pavilon88 enforces a strict minimum age of 21 for all registered users. This requirement is non-negotiable and will be verified through the KYC process.
• You must be a natural person — corporate accounts, trust accounts, and registered on behalf of third parties are not permitted.
• You must not be a resident of, or accessing the Platform from, any jurisdiction in which online gambling is explicitly prohibited by applicable law.
• You must not be a current employee, contractor, consultant, director, officer, or agent of Pavilon88 or any of its affiliated entities, nor an immediate family member of any such person.
• You must not have been previously excluded, banned, or suspended from Pavilon88, or any other gambling platform, for fraudulent or prohibited conduct.
• You must have full legal capacity to enter into binding contractual agreements under the laws of your jurisdiction.

Registration on the Platform is free of charge. To create an Account, you are required to provide accurate, current, and complete information including your full legal name, date of birth, email address, and a valid contact number.

Each individual is permitted to hold only one active Account on Pavilon88. If you are found to hold multiple accounts — whether under the same or different identities — Pavilon88 reserves the right to close all duplicate accounts, void associated winings, and retain any deposited funds for compliance review.

KYC verification is mandatory before any withdrawal is processed. Upon submitting a withdrawal request for the first time, you will be required to provide the following documentation:

• A clear photograph of your valid Malaysian Identity Card (MyKad) — front and back — or a valid passport for non-Malaysian nationals.
• Proof of ownership of the payment method used for deposit (e.g., a screenshot of your e-wallet account showing your registered phone number).
• Additional documents may be requested at Pavilon88's discretion, including proof of address or a selfie with your ID document.

KYC documents are processed in strict confidence. All submitted documents are stored using encrypted systems and are used solely for identity verification, fraud prevention, and anti-money laundering (AML) compliance purposes, in accordance with our Privacy Policy.

You are solely responsible for maintaining the confidentiality of your Account credentials. Pavilon88 will not be held liable for losses resulting from unauthorised access to your Account caused by your failure to maintain adequate security. You must notify our support team immediately if you suspect any unauthorised use of your Account.

Pavilon88 supports a range of Malaysian payment methods to facilitate account funding. All transactions on the Platform are denominated in Malaysian Ringgit (MYR / RM).

Pavilon88 currently accepts deposits via the following channels:

• Internet Banking: Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and other FPX-participating banks.
• E-Wallets: Touch 'n Go eWallet, Boost (Axiata), GrabPay.
• Instant Transfers: DuitNow, FPX (Financial Process Exchange).
• Cryptocurrency: Bitcoin (BTC), Tether (USDT), and other approved digital assets listed in the Cashier section.

The minimum deposit amount is RM30 per transaction. The maximum deposit per single transaction is RM30,000. Pavilon88 reserves the right to adjust these limits at any time. Players may also apply self-imposed deposit limits through their Account settings as part of the responsible gambling framework.

Deposits via DuitNow and e-wallets (Touch 'n Go, Boost, GrabPay) are credited to your Account instantly under normal operating conditions. FPX bank transfers may take between 5and 15 minutes to reflect. Cryptocurrency deposits are subject to blockchain confirmation times, which vary by network.

If a deposit fails to appear in your Account within the stated processing window, do not attempt to re-initiate the same transaction before contacting our 24/7 support team. Duplicate deposit attempts for failed transactions may result in double charges which are difficult to reverse.

Players may request a withdrawal of their Real Money Balance at any time, subject to the conditions set out below.

• Your Account KYC must be fully verified before any withdrawal is processed.
• You must have met any applicable wagering requirements on active bonuses before withdrawing bonus-derived winings.
• The withdrawal amount must not exceed your available Real Money Balance.
• Your Account must be in good standing — no active investigations, disputes, or security flags.
• A minimum withdrawal amount of RM50 applies per request.

• E-walets (Touch 'n Go, Boost, GrabPay): 5–30 minutes under normal conditions.
• DuitNow: Typically instant to 15 minutes.
• FPX / Bank Transfer: 1–3 business hours.
• Cryptocurrency: Subject to network confirmation; typically 30–90 minutes.

Pavilon88 reserves the right to carry out additional verification checks on withdrawal requests, particularly for large amounts or where unusual account activity has been detected. This may extend processing times. Players will be notified of any such review via their registered contact details.

A withdrawal request may be rejected if the Player has not met KYC requirements, the source of funds cannot be verified, or the withdrawal appears to be linked to money laundering, fraud, or other prohibited activity. Rejected withdrawals will be returned to the Player's Account balance.

Pavilon88 offers a range of promotional bonuses including welcome bonuses, reload bonuses, birthday bonuses, cashback offers, and the refer-a-friend program. All bonuses are subject to the following general terms, in addition to any promotion-specific terms communicated at the time of the offer.

• Bonuses are available to eligible registered Players only and cannot be transferred between accounts.
• Each promotion may only be claimed once per Player, per household, per IP address, and per payment method, unless otherwise stated.
• Pavilon88 reserves the right to withdraw, modify, or cancel any promotion at any time, with reasonable notice provided where practicable.
• In the event of a conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail for that promotion only.

Bonus funds credited to your Account are subject to a wagering requirement, which represents the total amount you must wager before bonus-derived winnings can be converted to your Real Money Balance and withdrawn. The applicable wagering multiplier will be displayed at the time of claiming each specific bonus.

Wagering contributions may vary by game type. Slot games typically contribute 100% towards wagering requirements; live casino games, table games, and sports bets may contribute at a reduced percentage or may be excluded entirely. Refer to specific promotion terms for applicable contribution rates.

Birthday bonuses are automatically credited to eligible Players' Accounts on their registered date of birth. The bonus amount is determined by the Player's VIP tier at the time of their birthday (Bronze: MYR 188 / Silver: MYR 388 / Gold: MYR 888 / VIP: MYR 2,688). Birthday bonuses are subject to standard wagering requirements.

The Pavilon88 refer-a-friend program awards MYR 38 to both the referring Player and the referred new Player upon the successful completion of conditions stated in the current promotion terms. Pavilon88 reserves the right to withold referal bonuses where fraudulent referals, self-referrals, or abuse of the program is detected.

All casino games and sports betting markets on Pavilon88 are governed by specific game rules and betting regulations. By placing any bet or wager on the Platform, you agree to the applicable rules for that game or market.

Sports betting markets on Pavilon88 cover a wide range of competitions including the English Premier League (EPL), Liga Super Malaysia, La Liga, Serie A, UEFA Champions League, UFC events, and other sports. All betting odds are displayed in real time. Pavilon88 reserves the right to void, suspend, or cancel any betting market at any time due to technical errors, suspicious betting patterns, or extraordinary circumstances affecting the integrity of the event.

All slot and casino games available on Pavilon88 utilise certified Random Number Generator (RNG) technology. Displayed Return-to-Player (RTP) percentages are provided by the relevant game supplier and represent long-run theoretical returns, not a guarantee of individual session outcomes. The house edge applies to all games.

Pavilon88 is not liable for losses incurred as a result of a disconnection during gameplay. However, where a game round is left in an incomplete state, the Platform will attempt to resume or resolve the round in accordance with the relevant game's rules upon reconnection. Players are advised to maintain a stable internet connection.

The following conduct is strictly prohibited on the Pavilon88 Platform. Breach of this section will result in immediate Account suspension, forfeiture of funds, and may result in civil or criminal proceedings:

• Registering using false, inaccurate, or another person's identity details.
• Operating or attempting to operate more than one Account.
• Using automated software, bots, scripts, or any artificial intelligence tools to place bets, manipulate game outcomes, or circumvent Platform features.
• Engaging in any form of collusion with other Players to gain an unfair advantage.
• Exploiting software errors, glitches, or vulnerabilities in games or the Platform's systems.
• Using the Platform to launder money, conduct fraudulent transactions, or facilitate any other illegal financial activity.
• Abusing promotions or bonus systems in a manner inconsistent with their intended purpose.
• Attempting to reverse-engineer, decompile, or extract proprietary code from the Platform.
• Harassing, threatening, or abusing Pavilon88 staff or other Players via any communication channel.
• Allowing minors (persons under 21 years of age) to access or use your Account.

Pavilon88 reserves the right to suspend or permanently close any Account, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms.
• Failure to complete KYC verification within a reasonable timeframe when requested.
• Suspected or confirmed fraudulent, deceptive, or criminal conduct.
• Suspicion of money laundering, matched betting with bonus funds, or organised fraud.
• Account inactivity exceding twelve (12) consecutive months.
• A Player's voluntary request for self-exclusion under the responsible gambling framework.

Upon Account closure, any Real Money Balance remaining after satisfying applicable deductions will be returned to the Player via the payment method on file, subject to completion of any outstanding KYC requirements. Bonus balances will not be returned upon Account closure initiated by Pavilon88 for cause.

Players may request voluntary Account closure at any time by contacting our support team via Live Chat or email at [email protected]. Closure requests are processed within 24 hours. Any pending withdrawal requests at the time of closure will continue to be processed in the normal course.

Pavilon88 is committed to responsible gambling and the protection of vulnerable players. We provide a suite of tools to help Players maintain control of their gambling activity. These tools are accessible from the Account Settings section and include:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit.
• Session Time Limits: Configure automatic logout after a specified session duration.
• Cooling-Off Periods: Request a temporary suspension of your Account for a defined period (24 hours, 7 days, 30 days, or up to 6 months).
• Self-Exclusion: Request permanent closure of your Account for responsible gambling reasons. Self-exclusion requests are irreversible for the elected exclusion period.

Gambling should always be approached as a form of entertainment. It is not a strategy for generating income, clearing debts, or resolving financial difficulties. If you believe your gambling is becoming a problem, please visit our dedicatedResponsible Gambling page for guidance and resources.

All content on the Pavilon88 Platform — including but not limited to the brand name, logo, website design, written copy, game interfaces, graphics, icons, and software — is the exclusive intellectual property of Pavilon88 or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not permit:

• Reproducing, distributing, or publishing any part of the Platform's content without prior written consent.
• Creating derivative works based on Platform content.
• Using the Pavilon88 name, logo, or branding in any commercial or promotional context without authorisation.
• Scraping, harvesting, or systematically extracting data from the Platform.

To the maximum extent permitted by applicable law, Pavilon88 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to:

• Loss of winings or profits due to Platform downtime, technical errors, or connectivity issues beyond Pavilon88's reasonable control.
• Loss or corruption of Account data.
• Unauthorised access to your Account resulting from your failure to maintain adequate security of your credentials.
• Any delay in deposit crediting or withdrawal processing attributable to third-party payment providers.

Pavilon88 makes no warranty, express or implied, that the Platform will be available at all times without interruption, error-free, or free of viruses or other harmful components. The Platform is provided on an "as is" basis.

Pavilon88's total aggregate liability to any Player for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by that Player in the twelve (12) months immediately preceding the event giving rise to the claim.

Pavilon88 collects and processes personal data in accordance with itsPrivacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described therein.

Key data practices include:

• Personal data collected at registration is used for account management, KYC compliance, and fraud prevention.
• Payment data is processed through encrypted, PCI-DS compliant channels.
• Pavilon88 does not sell your personal data to third parties for commercial marketing purposes.
• Cookies and tracking technologies are used to personalise your Platform experience and for analytics purposes.

You may exercise your data rights — including access, correction, and deletion requests — by contacting our support team at [email protected]. Pavilon88 will respond to verified data requests within a reasonable timeframe in compliance with applicable data protection laws.

Pavilon88 reserves the right to modify, update, or replace these Terms at any time. Where changes are material, we will provide reasonable notice by updating the "Last Updated" date at the top of this page and, where appropriate, notifying registered Players via their registered email address.

Your continued use of the Platform following the publication of amended Terms constitutes your acceptance of those amendments. It is your responsibility to review these Terms periodically to remain informed of any changes. If you disagree with any amended Terms, you must cease using the Platform and contact our support team to request Account closure.

These Terms are governed by and construed in accordance with applicable law. Any dispute arising from or in connection with these Terms — including any question regarding their existence, validity, or termination — shall be subject to the exclusive jurisdiction of the competent courts of the applicable jurisdiction.

In the event of a dispute between a Player and Pavilon88, we encourage all Parties to first seek to resolve the matter informally by contacting our support team. Pavilon88 is committed to handling all disputes fairly, transparently, and in a timely manner.

If you have any questions, concerns, or queries regarding these Terms & Conditions, please contact the Pavilon88 support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the Platform. Average response time: 3–5 minutes.
• Languages: English, Bahasa Melayu, and Mandarin Chinese support available.

We aim to respond to all email correspondence within 2 hours during normal operating conditions, and within 24 hours during periods of high volume.